Chapeta Help Center

Whether you're getting started or troubleshooting an issue, we're here to help. Check the resources below or reach out directly.

Getting Started

Download and install Chapeta on your Mac. Sign in with email and go.

Download Chapeta →

Billing & Subscription

Manage your Pro subscription, update payment method, or view invoices.

Paddle Portal ↗

Refund Requests

Review our refund policy for Pro and BYOK purchases.

Refund Policy →

Contact Support

Reach out directly and we'll get back to you.

Email Support →

Common Topics

These questions come up often. Jump straight to the answers in our FAQ.

Contact Us

Can't find what you need? Reach out to the right team.

Before You Email

The fastest support conversations include context. If something is not working, run through this short checklist first and include the answers in your message.

  1. Check that you are on macOS 14 (Sonoma) or later.
  2. Restart Chapeta from the menu bar and try the action again.
  3. If the issue involves a model or provider, switch to another model to isolate whether it is app-side or provider-side.
  4. Include your app version, macOS version, and the exact prompt or workflow that failed when you contact support.

What We Can Help With

Product questions

Setup, features, supported models, and tool behavior.

Billing questions

Invoices, payment methods, cancellations, and receipts are handled through Paddle.

Privacy questions

Questions about local storage, analytics consent, API keys, and data handling.

More Useful Links

Looking for policy or account details? Start with the pricing page, privacy policy, terms, refund policy, or the safety page.

App Version

You can find your app version in About Chapeta (menu bar → About). Include this in any support email so we can help faster.